The airline and Airport Diploma program includes issues connected to overall airport management such as ground crew training, air ticketing, etc. This course educates the students in areas such as airline ticketing, customer service, passenger handling, communication skills, soft skills, principles of airport management. Airport Customer Service is for those, who are ready to work at the international level and in a luxury setting of the airport.
Our staff is here to assist you in constantly archiving your goal as a professional flight attendant. Formalize your Ground Operations expertise according to international standards, Develop integrated operational and management abilities on Ground Ops role as Service Provider or as Airline Ground employees, Benefit from a chosen mix of Ground operations related courses and Diploma is granted to participants attaining a grade of 60 percent or above on all exercises and tests.
This course is intended to cover all parts of airport Ground Handling as well as Study the fundamentals of the Travel and tourism business and discover what it takes to become a successful travel agent.
It is only possible to preserve long-term client relationships by offering consistently excellent levels of customer service. As new technologies enter the market, customer service representatives will need to be increasingly more prepared to work with limited face-to-face contact while still being culturally and emotionally knowledgeable. Ground Operations skills should be formalized in accordance with international standard, whether as a service provider or an airline ground staff member, you must have solid operational and managerial skills. Participants who pass all exercises and assessments with a grade of 60 percent or above are awarded a diploma and may choose from a variety of ground operations courses.